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PRIVACY POLICY

HIO Studio respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit the HIO Studio website, create an account, purchase a film rental, contact us, or otherwise use our services.

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1. Information We Collect

Depending on how you use the website, we may collect:

Information you provide

  • name;

  • email address;

  • account information;

  • information required to provide customer support;

  • purchase and transaction information; 

  • information associated with your HIO Studio member account, such as your member ID and account status; and

  • information you voluntarily provide when contacting us.

Payment information

Payments may be processed by third-party payment providers.

HIO Studio may receive information such as:

  • transaction ID;

  • payment status;

  • amount paid;

  • date and time of transaction; and

  • limited payment-related information.

HIO Studio does not directly collect or store complete payment-card details, such as full card numbers or CVV numbers.

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2. Information Collected Automatically

When you visit the website, certain technical information may be collected automatically by our hosting provider, our video-streaming provider, or other technologies used on the website.

This may include:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages visited or accessed;

  • date and time of visits; and

  • technical information required for security and operation.

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3. How We Use Your Information

We may use personal information to:

  • create and manage your account;

  • process film rentals;

  • confirm payments;

  • provide access to rented films;

  • determine whether a rental is still within its 24-hour period;

  • provide customer support;

  • communicate with you regarding your account or purchases;

  • maintain transaction records;

  • prevent fraud and unauthorized access;

  • maintain website and service security;

  • improve our website and services;

  • comply with legal obligations; and

  • send promotional communications where permitted and, where required, with your consent.

We process personal information only for lawful purposes and for the purposes described in this Privacy Policy, subject to applicable data-protection laws.

 

4. Third-Party Service Providers

HIO Studio uses third-party service providers to operate and host the website, process payments for film rentals, deliver video content and provide streaming functionality. Technical information associated with video playback may be processed by the video-streaming provider as necessary to provide the service.

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5. When We Share Information

HIO Studio may provide relevant information to third-party service providers when necessary to:

  • process payments;

  • provide website functionality;

  • provide video streaming;

  • maintain security;

  • provide customer support; or

  • comply with legal obligations.

We may also disclose information where required by applicable law, court order or lawful government request. HIO Studio does not sell your personal information to third parties.

 

6. International Processing

Some third-party service providers used by HIO Studio may store or process information outside India. Where this occurs, HIO Studio will take reasonable steps to use service providers and arrangements that provide appropriate protection for personal information and comply with applicable legal requirements.

 

7. Cookies

The website and third-party services may use cookies and similar technologies to:

  • operate essential website functions;

  • maintain login sessions;

  • remember preferences;

  • improve website performance;

  • understand website usage; and

  • support security and analytics.

You may manage cookies through your browser and, where available, through cookie-management tools provided on the website.

 

8. Account and Rental Information

If you create an account or rent a film, we may retain information necessary to:

  • maintain your account;

  • confirm your purchase;

  • provide access to your rental;

  • determine when your 24-hour rental expires;

  • provide customer support;

  • maintain transaction records; and

  • comply with applicable legal obligations.

 

9. Data Security

HIO Studio takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure. However, no internet-based service can guarantee absolute security. You are responsible for keeping your account credentials confidential and should contact us if you believe your account has been accessed without authorization.

 

10. Retention of Information

We retain personal information only for as long as reasonably necessary for purposes including:

  • providing our services;

  • maintaining account records;

  • maintaining transaction and financial records;

  • resolving disputes;

  • preventing fraud;

  • complying with legal obligations; and

  • enforcing our agreements.

When information is no longer required, it may be deleted or anonymized, subject to applicable legal and operational requirements.

 

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • request access to personal information held about you;

  • request correction of inaccurate information;

  • request deletion where legally applicable;

  • withdraw consent where consent is the basis for processing;

  • request information about the processing of your personal information; and

  • raise a complaint concerning the handling of your personal information.

Requests can be made by contacting:

hiostudiokohima@gmail.com

We may need to verify your identity before processing certain requests.

We will respond to privacy-related requests within the time required by applicable law.

 

12. Children's Privacy

HIO Studio's services are intended for users who are legally able to enter into agreements and make purchases under applicable law. We do not knowingly collect or process children's personal information in circumstances where such processing is not permitted by applicable law. If you believe that personal information has been provided to HIO Studio by a child in circumstances where it should not have been collected, please contact us.

 

13. Third-Party Websites

The HIO Studio website may contain links to third-party websites, including social-media platforms. HIO Studio is not responsible for the privacy practices or security of those third-party websites. You should review their respective privacy policies before providing them with personal information.

 

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, technology, legal requirements or privacy practices. The updated version will be posted on this website with the revised effective date.

 

15. Contact Us

If you have questions, requests or complaints regarding your personal information or this Privacy Policy, please contact:

HIO Studio
Kohima, Nagaland, India
Email: hiostudiokohima@gmail.com

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